How California airports fared in the latest J.D. Power quality survey. John Wayne Airport took top ranking for “large” airports with a 796 score out of a possible 1,000 points. That was up 31 points from a year ago. Next came … (Photo by Jeff Gritchen, Orange County Register/SCNG)
… second highest ranked in the state was was Ontario International. It scored 782, ranked No. 10 in the medium airport category. That score was up 1 point from 2016. (File photo)
Hollywood Burbank Airport, formerly Bob Hope Airport, scored 779, ranking No. 14 for medium airports. That score was up 15 points from 2016. (Photo by David Crane/Los Angeles Daily News)
San Jose’s airport scored 770, good for a rank one notch below Hollywood Burbank. Its score was up 9 points from 2016. (Courtesy: Travel San Francisco)
San Francisco International scored 757, good for a No. 9 rank in the mega airport category. Its score was up 32 points from 2016. (Courtesy: Travel San Francisco)
San Diego International scored 757, good for a No. 8 rank in the large airport category. It improved 7 points from 2016. (Courtesy: Visit San Diego)
California’s worst? Los Angeles International scored 712, second worst among giant mega-airports. Only two airports scored lowers across all three categories, though LAX’s score was up 10 points from 2016. (AP Photo/Michael Caulfield)
Mike Taylor says the best nachos he ever ate were served at Javi’s at John Wayne Airport.
Now, Taylor’s no culinary expert but rather a guru on airport quality. But it’s items like higher-quality food that are becoming bigger factors in any traveler’s airport selection.
Orange County’s airport just took the top ranking for “large” airports in the latest national quality rankings from J.D. Power. John Wayne Airport’s 796 score — out of a possible 1,000 points — was up 31 points from a year ago, the largest improvement among its peer group. And the score was better than any of the larger “mega” airports tracked, too.
“It’s an airport that does everything well,” says Taylor, who heads up J.D. Power’s airport research. “They’ve got all the basics covered.”
Let’s be honest. Few people relish going to the airport. It’s simply a means to get from Point A to Point B, or Point C if a connection is necessary. But in the uber-security world we live in after the 9/11 attacks, we spend far more time in the terminal as we must arrive early to anticipate any hiccups in getting to the gate.